How Zilligo keeps your orders safe.
Every order gets its own ID, the rate is locked while you pay, and all you need to start is a free account, with no ID documents.
Built into every order
Six things that protect each cashout
Every order has a unique ID
Each cashout gets its own reference, so you and our support team can follow it from payment to payout.
The rate is locked for 20 minutes
The quote holds while you send, so the amount you send is the amount you agreed to, even if the market moves.
No ID to start an order
A free account takes a minute: pick a handle and save your sign-in key, with no email to give. The checkout then only asks for the details your payout needs, like an email or an IBAN.
Exact amount, one address
You send an exact crypto amount to the address on your order page. Nothing moves until that payment confirms on-chain.
Clear order status
Your order page shows where things stand, from awaiting payment through to paid.
Fees shown up front
The fee and the exact amount to send are in your quote before you pay. The network cost is paid by your wallet when you send.
We never ask
Three things Zilligo will never ask for
Anyone who asks for these is not us, even if they use our name or logo.
Your seed phrase
Also called a recovery phrase. Anyone who has it controls your wallet.
Your passwords
Not for your wallet, your exchange, your email or your payout account, and never your sign-in key or recovery code.
Remote access
We will never ask to see or control your screen.
Before you send
Four quick checks
- 1
Check the address bar
Make sure you are on zilligo.com before you enter any payout details.
- 2
Match coin and network
Send the coin on the network your order shows. The wrong network can delay the order or lose the funds.
- 3
Send the exact amount
Copy the amount and address from your order page, within the 20 minutes the rate is locked.
- 4
Keep your order ID
It is how support finds your order. Include it whenever you write to us.
Ready when you are
Cash out with the checks built in.
Pick a payout, see the fee and the exact amount, and follow your order from start to finish.
Orders from $50 on gift cards and top-ups, $100 on most payouts. Nothing moves until you send.
- 1Pick a payoutBank transfer, PayPal and other wallets, a card, a gift card or cash pickup.
- 2Send your coinsTo the one-time address on your order, before the 20 minute timer runs out.
- 3Get paidMost payouts arrive within minutes of your coins confirming.