Talk to a real person.
Questions about an order, a payout or a fee go to our support team on Telegram. Real people answer, and your order reference gets you there fastest.
Ways to reach us
Pick the channel that fits
Telegram
Support for orders, payouts, refunds and anything else. The best choice when you have an order reference.
Open TelegramX
News, service updates and announcements. Never post order details or addresses publicly.
Follow @zilligoFAQ
27 answers on coins, payouts, fees, safety and refunds, often faster than waiting for a reply.
Read the FAQBefore you message
Four things that get you an answer faster
Put them in your first message and we can usually look up your order straight away.
Your order reference
The code at the top of your order page, like #7K2Q9X4M1B.
The transaction hash
The ID of your crypto transfer, from your wallet or exchange history.
Coin and network
For example USDT on TRC-20. Most problems start with a network mix-up.
The payout details
The email, account or name you entered, so we can check them against the order.
Stay safe
Support never messages you first
Scammers copy support accounts. Start the conversation yourself from this page, and never share your seed phrase, passwords or screen with anyone.
Registered in Mauritius, file C215482. Trading as Zilligo since 2024.